Cancellation & Refund Policy

We always strive to provide you the best online experience and services on every single purchase.

IMBO will ONLY accept a return/Replacement of delivered products if:


Kindly provide us with the following details to process the Return Request at our end.

When Are Returns/Replacement Not Possible?

There are certain scenarios where it is difficult for us to support returns:


You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking & e-cash or other legal electronic payment mode), then your entire order amount will be refunded excluding 3% payment gateway charges (if any).

Unfortunately, an order cannot be cancelled once the item has been shipped.

If you wish to cancel an order, please follow these steps:

Cancellation of Orders without Prior Notice:


Payment modes of refund available after returns/cancellations:

Available refund method Refund Time-frame
Credit Card/ Debit Card Prepaid Orders
3-5 Business Days
Net Banking Account (Credited to Bank Account) 3-5 Business Days
UPI Linked Bank Account 2-4 business days
NEFT to Bank Account Pay on Delivery Orders
3-5 Business Days
Paper Cheque 8-10 business days