Cancellation & Refund Policy
We always strive to provide you the best online experience and services on every single purchase.
IMBO will ONLY accept a return/Replacement of delivered products if:
- The product you have received is ‘Damaged’ or ‘Defective’ or ‘Not as described or shown in website while placing the order’ and the same will be replaced subject to the availability of that product.
Kindly provide us with the following details to process the Return Request at our end.
- Contact us @Number / Email-id and provide Order ID details
- Customer Support will confirm the request and will inform you about the process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
When Are Returns/Replacement Not Possible?
There are certain scenarios where it is difficult for us to support returns:
- Return/Replacement request is made outside the specified time frame i.e. 3 Business Days after receiving the order.
- Product is damaged because of use or Product is not in the same condition as you received it
- Products with tampered or missing serial numbers
- Items are returned without original packaging
You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking & e-cash or other legal electronic payment mode), then your entire order amount will be refunded excluding 3% payment gateway charges (if any).
Unfortunately, an order cannot be cancelled once the item has been shipped.
If you wish to cancel an order, please follow these steps:
Cancellation of Orders without Prior Notice:
- Your orders might get cancelled by us without any prior notice and you will be informed via email or phone after the cancellation of the orders based on any or all of the following reasons:
- E-Cash used/forged
- Order by hackers
- Book in bad condition
- Books are out of stock with publishers/distributors (post order received)
- A Natural Disaster in town (buyer & seller)
- Communal violence/Riots (buyer & seller)
Payment modes of refund available after returns/cancellations:
|Available refund method
|Credit Card/ Debit Card
3-5 Business Days
|Net Banking Account (Credited to Bank Account)
|3-5 Business Days
|UPI Linked Bank Account
|2-4 business days
|NEFT to Bank Account
Pay on Delivery Orders
3-5 Business Days
|8-10 business days