We always strive to provide you the best online experience and services on every single purchase.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your Amazon account should match with the name of the bank account holder.

Paper cheque clearing

All cheque refunds will be in form of "at par" Deutsche Bank Cheques. All Deutsche Bank Cheques are cleared locally in the following cities:

• Delhi
• Chennai
• Bangalore
• Kolkata
• Mumbai
• Noida
• Pune
• Gurgaon

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

• If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
• If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, IMBO will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.